Friday, December 11, 2009

Remind me never to fly China Airlines Air China!

We are going to go to San Francisco to spend Christmas with my brother Shaun.

Due to work commitments, I wasn't sure if I could go or whether it would just be Fabien and the kids to see my brother, but now that I had the dates, we could all go together, so we had left this booking quite late. This didn't give us a lot of options, and in any case there are only 2 direct flights from BJ to SF on either United or China Airlines Air China. We looked at the flight times and availability, and decided that Air China was both cheaper, and were available on the days I wanted to fly.

To cut a really long story short - Remind me NEVER to fly Air China unless we absolutely have no choice about this.

They have the worst customer service in the world, and the whole experience of (1) buying the tickets and (2) booking our seat is really making me quite nervous about flying for 10 hours on their carrier.

I'll come back and post about it when I am in San Francisco, and I almost regret having to buy carbon offsets spent on this most silly flight on this worthless airline.

At least the idea of spending Christmas with my brother, his girlfriend's family and the whole gang is perking me up !!

5 comments:

Anonymous said...

I believe you mean Air China? China Airlines is a Taiwanese carrier and doesn't fly from Beijing to SF.

La Isleña said...

China Airlines is (wannabe) Formosan, yes (it's technically a KMT military arm or at least it used to be) and offers excellent customer service. But Air China at least has a better safety record (although that's not saying much in this case).

S* said...

Yes, of course, you are both quite right. I mean Air China.

The %*$$#@ worst airline in terms of customer service I have ever encountered. It feels like they do not want to sell you tickets. And even if you do manage to buy a ticket, you cannot book a seat. It's crazy I tell you...

love said...

給你一個鼓勵 ..................................................

Anonymous said...

Can I ask if you have actually flown with them yet? I'm about to sign up for a 12 hour flight on one of their Airbus Industrie A330s Sydney>Beijing and I'm interested to know if your booking experience was reflected in the flight experience. Grateful if you could let me know.